Privacy Policy
PRIVACY POLICY
Update time: September 9, 2022CHIVALZ Team (hereinafter referred to as "we") is fully aware of the importance of personal information and promises to do its best to protect your personal information safe and reliable. We are committed to maintaining your trust in us, and abide by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purpose, the principle of choice consent, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc. At the same time, we promise that we will take corresponding security protection measures to protect your personal information in accordance with mature security standards in the industry.
Please read and understand this Privacy Policy carefully before using our products (or services).
Personal information: refers to various information recorded electronically or in other ways that can identify a specific natural person or reflect the activities of a specific natural person alone or in combination with other information, including personal identity information (communication contact information, etc.), network identification Information (including nickname, IP address, etc.), personal operation records (software usage records, click records, etc.), etc.
1.Personal information we collect
Information we obtain directly from you includes:
a. The mobile phone number or email address you filled in when registering the app;
b. The nickname, gender, zip code or email address authorized by you when you log in with a third party;
c. IP address and MAC identifier (when you use our online services);
d. Feedback record when you encounter an exception in the application (when you encounter a software crash while using the application, we will record the cause of the crash and repair the function);
e. Your device information, such as mobile phone model, mobile phone model and other hardware information (when you use the application and encounter software crashes, we will optimize the function according to the model model)
f. Summary of device permission calls (when you use "CHIVALZ" APP):
"CHIVALZ" only applies to you for the following permissions within the necessary scope. Please rest assured that we will not enable these permissions by default, and we will only be able to obtain these permissions if you actively confirm to enable them. For the corresponding permission settings, please refer to the permission setting guidelines for using the corresponding functions and the instructions or guidelines of mobile device and system developers.
Permission to read memory: When you use "CHIVALZ" app, we will apply for this permission from you. If you choose not to enable this permission, you will not be able to use specific functions related to this permission, but it will not affect your use of other functions provided by "CHIVALZ".
Bluetooth permission: When you use the "CHIVALZ" purifiers to connect via Bluetooth, we will apply to you for this permission, in order to complete the pairing, connection of the machine. If you choose not to enable this permission, you will not be able to use specific functions related to this permission, but it will not affect your use of other functions provided by "CHIVALZ".
Location permission: When you use the "CHIVALZ" to connect via Bluetooth, we will apply to you for this permission. The purpose is to complete the function of Bluetooth search for the purifier. In the system after Android 6.0, you must open the location permission to search for Bluetooth devices. . If you choose not to enable this permission, you will not be able to use the functions related to this permission, but it will not affect your use of other functions provided by "CHIVALZ".
Microphone permission: When you use the "CHIVALZ" voice recognition function, we will apply to you for this permission, in order to complete the function of voice recognition into text. If you choose not to enable this permission, you will not be able to use specific functions related to this permission, but it will not affect your use of other functions provided by "CHIVALZ".
2. How we use your personal information and the principles of use
a. Use within the legal scope;
b. When the software encounters anomalies or crashes, analyze and repair the problems encountered in the software;
c. Provide you with customer service, after-sales support and software updates according to product iterations;
d. Product recall when encountering problematic products (this is a low-probability event, you may not encounter it but we need to have preventive measures).
3. Your rights to personal information
a. Access to your personal information;
b. Amend the information we hold about you;
c. Delete your personal information;
d. Restrict our use of your personal information;
e. object to our use of your personal information;
f. To maintain your data portability rights.
If your information changes so that the personal information we hold about you is inaccurate, we encourage you to contact us so that we can update or correct your information in a timely manner.
Please note: In order to fulfill your request, we may need additional information from you.
If you would like to discuss or exercise these rights, please contact us.
4. Our voluntary activities (relating to you)
We will carry out the following activities based on your personal information: recommend personalized offers and discounts to you;
Subject to the requirements and restrictions of local law, you may contact us to object to the above activities.
5. Information security and storage
We implement technical and organizational measures to ensure a level of security commensurate with the risks of the personal information we process. These measures are designed to ensure the integrity and confidentiality of personal information. We regularly evaluate these measures to ensure the security of processing.
We will retain your personal information for as long as we maintain our relationship with you. After our relationship with you has ended, we will make a decision about the processing of your personal information with due regard to legal obligations and the expectations of regulators. We may also retain records in response to investigations or potential legal claims.
We will retain your personal information in accordance with our data retention policy, which sets out the data retention periods required or permitted by applicable law.
6. Use of cookies
In order to ensure the normal operation of the website, we will store small data files called cookies on your computer or mobile device. Cookies usually contain identifiers, site names and some numbers and characters. With the help of cookies, websites can store data such as your preferences.
You can clear all cookies saved on your computer through the browser setting option, or use the browser's private browsing setting to visit our website. You can also modify these settings at any time by visiting Cookie Settings. If you do not allow any cookies, please go to your browser settings to set it.
7. Links
To operate our Services, we track how you interact with links on our Services. This includes text messages we send to you, links in emails and in message notifications displayed in mobile applications, links to startup pages.
8. International data transfers
If it is necessary to transfer your personal information globally, we will comply with the requirements of local laws and regulations and take appropriate safeguards to ensure that your personal information is fully protected. For more information on safeguards, please contact us.
9. Contact us
We have set up a dedicated personal information protection department (or personal information protection officer), if you have any questions or concerns about the use of personal information, please contact us through the email address provided below. Please note: Depending on your request or inquiry, we may need to confirm your identity before processing it.
E-mail: support@chivalz.com
Generally, we will reply within five days.
10. Notification of Changes
You may request an electronic copy of this Privacy Policy from us by using the contact details above. We may modify or update this Privacy Policy from time to time. Where we indicate the update date, you can see when we last updated our Privacy Policy. Changes and additions to this Privacy Policy are effective on the date they are posted. Please review this Privacy Policy from time to time to see if we have made any changes to how we use personal information.
The final interpretation of this privacy policy belongs to [CHIVALZ Team]. If you have any questions, please contact us through the above email address.